Terms of Business

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Payment

You will receive an invoice following the course. The course fee must be paid in full no later than 14 working days after receipt of the course invoice.

On receipt of an invoice payment should be made by BACS. Click here for BACS info.

Prices

The prices quoted within the catalogue are correct at the date of publication. LDL reserves the right to adjust these prices in line with market influences where necessary. Any such changes to prices will be notified to customers no later than 30 days prior to the course date.

Transferring Courses

If a delegate wishes to transfer a booking to a later course there will be an administrative charge:

• Transfers made 30 + working days prior to a course will be charged at 0% of the course fee.

• Transfers made 29 working days prior to a course will be charged at 100% of the course fee.

The transfer option only applies to delegates who are transferring to a different date for the same course.

Delegates must specify their choice of transfer date at the time of transfer.

The option to transfer delegates can only be used once, after which any movement will be considered cancellation.

Substitute Delegates

You can transfer a place on a course to a substitute delegate free of charge. If you want to make a substitution please contact sarah.parr2@liverpooldirectlimited.co.uk and we will be happy to help.

Cancellation of Courses

The following charges will apply if you cancel:
• 21+ working days before a course = 50% course fee
• 1-20 working days before a course = 100% course fee

Cancellations must be received in writing via email to sarah.parr2@liverpooldirectlimited.co.uk and must contain the full booking details including the organisation name, booking and delegate contact details
Your cancellation will be confirmed in writing via email along with confirmation of any fees due.

Cancellation of courses by LDL

LDL reserves the right to cancel a course at any time without liability. In these circumstances delegates will be offered an alternative date or a full refund.

Programme description

Due to the nature of training courses and our commitment to continuous improvement, LDL reserves the right to update the course content and or change a trainer, at any time, in line with market demands.

Programme dates and venues

LDL reserves the right to alter or cancel published dates and change venues without liability.

In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

Joining instructions

On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event. This may include learning objectives questionnaire, a location map, venue details and course timings.

Learning Objectives

Learning objectives questionnaires have been designed to establish individual training needs. These questionnaires represent an essential part of our course refinement process and enable the trainers to understand the individual needs of the delegates.

Conditions

LDL means Liverpool Direct Limited

'Fee(s)' means the fee specified in the Financial Proposal together with VAT thereon at the current rate from time to time.

'Materials' means the printed materials provided by LDL for those persons interfacing with any of the services delivered by LDL whether in person, by correspondence, electronically or otherwise.

LDL has the right to vary or increase the Fee or Disbursements stated in the Financial Proposal if the Client requests an alteration to the Financial Proposal after it is made subject to such request being agreed by LDL. Any such variation or increase will be notified to the Client by LDL in writing in advance of the services being delivered

In addition to the Fee LDL shall be entitled to charge Disbursements in accordance with a recommended rate or second class rail fares or similar for travel to a Client site together with hotel accommodation for the person or persons delivering the services at the equivalent of [3/4] [half/full] board rate and such other items as may be reasonably necessary to perform the Services an estimate of which is identified in the Financial Proposal.

In addition to the Fee a supplement per person for overnight stays is payable by the Client where indicated on the Proposal.

All sums payable under these Conditions unless otherwise stated are exclusive of VAT and other duties or taxes.
Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums.
All sums due from the Client which are not paid on the due date (without prejudice to the rights of LDL under these Conditions) shall bear interest from day to day at the rate of 5% per month above the daily base lending rate of National Westminster Bank plc.

Delay or Failure to perform Obligations
LDL will not be under any liability if performance of its obligations under these Conditions is delayed, hindered, or prevented by any occurrence or reason beyond the reasonable control of the LDL. If such a problem occurs or appears likely to occur LDL will whenever possible send a notice in writing to the Client and the Client agrees to grant LDL such reasonable extra time to overcome the problem as LDL may reasonably request.
Where performance is hindered due to the default of the Client or its employees, consultants or any attendee upon any course the Client will reimburse all extra costs, charges and expenses that LDL directly or indirectly incurs as a result of the delay and in addition the provisions in respect of cancellation payments shall apply.
Copyright
The Client acknowledges that all copyright and all other intellectual property rights in all the Materials (on whatever form of media such material is stored or presented whether electronic or not t) is the property of LDL.
The Client undertakes not to cause or permit anything which may compromise weaken damage or in any way endanger the intellectual property of LDL or LDL’s title to such Intellectual Property or assist or allow others so to do
Without prejudice to the generality of the above, the Client shall not reproduce adopt modify or amend any of the Materials or any parts thereof which are delivered as part of the Services
Confidential information
Both parties agree that both during and after performing the Services neither party shall use, disclose compromise or transfer any confidential information or materials relating to the business or affairs of the other unless expressly authorised to do so by that other party in writing or if required so to do by a court with competent jurisdiction or if the matter has at the time of disclosure previously passed into the public domain.

Liability and Client Warranties

LDL shall only be liable to the Client for death or injury or loss or damage to the Client's property due to the negligence or other failure of LDL to perform its obligations under these Conditions or under general law.
LDL’s liability to the Client shall be limited to the cost of the Services (except where such liability arises as a result of death, personal injury, theft, misappropriation or disclosure of your intellectual property or confidential information as a result of negligence in which case LDL’s liability shall be limited to the sum in which it shall then carry insurance against such risks).
Save as provided above, LDL shall not be liable for any consequential or economic loss or damage or loss of profit suffered by the Client or any third party.
The Client acknowledges that the price for the Services is based upon LDL being able to limit liability in the manner described in these Conditions.
The Client warrants that it has or will select only those individuals under their control to whom it is appropriate and suitable for LDL to provide the Services (having made all reasonable enquiry before hand in this respect ).
The Client warrants that it will provide the facilities and other matters detailed in the Proposal to enable LDL to perform the Services.
Disclosure of relationship
Both parties undertake not to reveal the details of the relationship between the parties, including the commercial arrangements, without prior written agreement of the other.

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	You are here: \| Login Terms of Business Home Payment You will receive an invoice following the course. The course fee must be paid in full no later than 14 working days after receipt of the course invoice. On receipt of an invoice payment should be made by BACS. Click here for BACS info. Prices The prices quoted within the catalogue are correct at the date of publication. LDL reserves the right to adjust these prices in line with market influences where necessary. Any such changes to prices will be notified to customers no later than 30 days prior to the course date. Transferring Courses If a delegate wishes to transfer a booking to a later course there will be an administrative charge: • Transfers made 30 + working days prior to a course will be charged at 0% of the course fee. • Transfers made 29 working days prior to a course will be charged at 100% of the course fee. The transfer option only applies to delegates who are transferring to a different date for the same course. Delegates must specify their choice of transfer date at the time of transfer. The option to transfer delegates can only be used once, after which any movement will be considered cancellation. Substitute Delegates You can transfer a place on a course to a substitute delegate free of charge. If you want to make a substitution please contact sarah.parr2@liverpooldirectlimited.co.uk and we will be happy to help. Cancellation of Courses The following charges will apply if you cancel: • 21+ working days before a course = 50% course fee • 1-20 working days before a course = 100% course fee Cancellations must be received in writing via email to sarah.parr2@liverpooldirectlimited.co.uk and must contain the full booking details including the organisation name, booking and delegate contact details Your cancellation will be confirmed in writing via email along with confirmation of any fees due. Cancellation of courses by LDL LDL reserves the right to cancel a course at any time without liability. In these circumstances delegates will be offered an alternative date or a full refund. Programme description Due to the nature of training courses and our commitment to continuous improvement, LDL reserves the right to update the course content and or change a trainer, at any time, in line with market demands. Programme dates and venues LDL reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full. Joining instructions On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event. This may include learning objectives questionnaire, a location map, venue details and course timings. Learning Objectives Learning objectives questionnaires have been designed to establish individual training needs. These questionnaires represent an essential part of our course refinement process and enable the trainers to understand the individual needs of the delegates. Conditions LDL means Liverpool Direct Limited 'Fee(s)' means the fee specified in the Financial Proposal together with VAT thereon at the current rate from time to time. 'Materials' means the printed materials provided by LDL for those persons interfacing with any of the services delivered by LDL whether in person, by correspondence, electronically or otherwise. LDL has the right to vary or increase the Fee or Disbursements stated in the Financial Proposal if the Client requests an alteration to the Financial Proposal after it is made subject to such request being agreed by LDL. Any such variation or increase will be notified to the Client by LDL in writing in advance of the services being delivered In addition to the Fee LDL shall be entitled to charge Disbursements in accordance with a recommended rate or second class rail fares or similar for travel to a Client site together with hotel accommodation for the person or persons delivering the services at the equivalent of [3/4] [half/full] board rate and such other items as may be reasonably necessary to perform the Services an estimate of which is identified in the Financial Proposal. In addition to the Fee a supplement per person for overnight stays is payable by the Client where indicated on the Proposal. All sums payable under these Conditions unless otherwise stated are exclusive of VAT and other duties or taxes. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums. All sums due from the Client which are not paid on the due date (without prejudice to the rights of LDL under these Conditions) shall bear interest from day to day at the rate of 5% per month above the daily base lending rate of National Westminster Bank plc. Delay or Failure to perform Obligations LDL will not be under any liability if performance of its obligations under these Conditions is delayed, hindered, or prevented by any occurrence or reason beyond the reasonable control of the LDL. If such a problem occurs or appears likely to occur LDL will whenever possible send a notice in writing to the Client and the Client agrees to grant LDL such reasonable extra time to overcome the problem as LDL may reasonably request. Where performance is hindered due to the default of the Client or its employees, consultants or any attendee upon any course the Client will reimburse all extra costs, charges and expenses that LDL directly or indirectly incurs as a result of the delay and in addition the provisions in respect of cancellation payments shall apply. Copyright The Client acknowledges that all copyright and all other intellectual property rights in all the Materials (on whatever form of media such material is stored or presented whether electronic or not t) is the property of LDL. The Client undertakes not to cause or permit anything which may compromise weaken damage or in any way endanger the intellectual property of LDL or LDL’s title to such Intellectual Property or assist or allow others so to do Without prejudice to the generality of the above, the Client shall not reproduce adopt modify or amend any of the Materials or any parts thereof which are delivered as part of the Services Confidential information Both parties agree that both during and after performing the Services neither party shall use, disclose compromise or transfer any confidential information or materials relating to the business or affairs of the other unless expressly authorised to do so by that other party in writing or if required so to do by a court with competent jurisdiction or if the matter has at the time of disclosure previously passed into the public domain. Liability and Client Warranties LDL shall only be liable to the Client for death or injury or loss or damage to the Client's property due to the negligence or other failure of LDL to perform its obligations under these Conditions or under general law. LDL’s liability to the Client shall be limited to the cost of the Services (except where such liability arises as a result of death, personal injury, theft, misappropriation or disclosure of your intellectual property or confidential information as a result of negligence in which case LDL’s liability shall be limited to the sum in which it shall then carry insurance against such risks). Save as provided above, LDL shall not be liable for any consequential or economic loss or damage or loss of profit suffered by the Client or any third party. The Client acknowledges that the price for the Services is based upon LDL being able to limit liability in the manner described in these Conditions. The Client warrants that it has or will select only those individuals under their control to whom it is appropriate and suitable for LDL to provide the Services (having made all reasonable enquiry before hand in this respect ). The Client warrants that it will provide the facilities and other matters detailed in the Proposal to enable LDL to perform the Services. Disclosure of relationship Both parties undertake not to reveal the details of the relationship between the parties, including the commercial arrangements, without prior written agreement of the other.
	© 2007 Learning & Development, Liverpool Direct Limited.