Liverpool Direct Limited

The way forward

Liverpool's radical approach was to enter into a partnership with BT and form a joint venture company, Liverpool Direct Ltd (LDL), which is 80.1 per cent owned by BT and 19.9 per cent owned by the council.

Crucially, workers from both organisations are seconded rather than outsourced, so council and BT employees remain council and BT employees with the same pay and conditions as before. In total, 800 people have been seconded to Liverpool Direct from Liverpool City Council and BT.

The joint venture company is an innovative way of bringing private sector communications skills and investment to a local authority. The contract conditions are based on Treasury Taskforce Guidance for Public Finance Initiatives. 

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Public sector

Liverpool Direct Limited has an unrivalled record of outstanding service delivery to the public sector and retains a local government focus reinforced by its 19.9% shareholding held by Liverpool City Council.

Liverpool Direct Limited has been a driving force in the transformation of local government services within Liverpool. This knowledge and experience is now available and being transferred to additional projects within a range of other local authorities and government agencies.

A key strength of Liverpool Direct Limited is its ability to provide a wide range of consultancy and to deliver fully integrated end-to-end managed services. We can help you identify your requirements, provide tailored business proposals and take these through delivery and into support.

We understand the challenges and opportunities that exist within the local government sector and underwrite our services with defined Service Level Agreements.

Areas of current service delivery:

• ICT - to all of Liverpool City Council and provision of a high speed network to Stockport Schools.
• Call Centre - award winning 400-seat facility.
• Revenues - in 2005/6 reduced Council Tax arrears by £11.8m, collected £8m sundry debts and reduced rent arrears.
• Benefits - Audit Commission CPA score 4 (Excellent).
• HR - manages 6,000 CRB applications and the recruitment for 1,400 posts per annum.
• Payroll - providing payroll services to 23,000 individuals.
• Web Services -  SiteMorse Top UK local Government October 2006. 
• Learning and Development - services to support cultural transformation.
• Geodata - expert access and integration with the Local and National Land and Property Gazetteer (LLPG).      

To find out more contact us using our online form.