Other News
- LDL continues on the wave of success as it's named as another finalist
- LDL joins the select list of finalists at the NWCCA
- LDL to fly the flag at the CCA Awards
- LDL maintains its excellence in quality status
- Up, up and away LDL says a fond farewell to its chosen Charities
- LDL's ICT launches new Service Centre
- Revenues Service is announced as a finalist at the IRRV Awards
- LDL retains four reowned Standards
- Another Standard is added to LDL's portfolio
- Success for LDL as it passes Government Connect Audit
- LDL Achieves Investor in Excellence
- LDL employee picks up ICT Service and Support Professional of the Year Award
- Support for high profile events at ACC Liverpool
- It’s official, Liverpool Direct Limited is the ’Best Company of all Regions'
- Liverpool Direct Limited leads the way in pledging to recruit up to 10 new apprentices
- LDL One Stop Shops gain approved centre status from the Institute of Customer Service
- The celebrations continue as LDL is reaccredited with two renowned international quality standards
- Liverpool Direct Limited short listed for three awards at the BCS Annual Awards 2009
- Northern Light – Liverpool Direct Limited crowned ‘Best Company’
- LDL contact centre is named as finalist for the North of England Business Excellence Award
- LDL contact centre is named as one of UK's Top 50 Call Centres for customer service
- Liverpool Direct Limited wins contract with London and Quadrant Housing Trust
- Liverpool Direct Limited short listed for major national award
- Liverpool Direct Limited short listed for European E-Government Award
- LDL short listed for the prestigious UK Business Excellence Award
- Council Leader Warren Bradley adds new vision to the Board of LDL
- A member of the Credit Services Association
- Vistorm partners with ScanSafe to offer leading SaaS web security
- Benefits Service scores
- Police website reaches out to community
- Success for payroll team
- MTV Europe Music Awards
- ICT achieves ISO 20000
- Corporate Debt Team wins Award
- Putting the customer first
- 11m revenues and benefits deal
- Sunday Times Green Awards
- Sony PSP & project-based learning
- National Business Awards 2008
- Mystery shopping expertise
- Working towards ISO 20000 accreditation
- New website for Youth Service
- www.liverpool.gov.uk praised
- Towards BS 25999 accreditation
- Two scoops for Liverpool Direct Ltd
- ISO14001 Environmental Standard
- ebilling and direct debit payment facility
- Local authority housing stock transfer
- Helping the environment
- ICT gets ISO 27001 certification
ICT Service successful installation of new M4000 server
Date: 12/11/2009
Liverpool Direct Limited ICT Service has successfully installed a new server for Revenues and Benefits Service, in order to meet legislative requirements.
The new server, M4000, was integrated with the existing T2K cluster based on the recommendation from software supplier, Northgate. This configuration was a first for the ICT team and the installation has been a huge success.
It is with thanks to the ICT team that all Revenues and Benefits staff are now working with the latest version of software running on the M4000.
Mark Orford, Head of ICT Design Service, said: “The ICT Support Group worked tirelessly to ensure the change over from the existing server to the new M4000 was as smooth as possible and completed on time. They have done a tremendous job ensuring all Benefits and Revenues teams have the new software via the new server.
"The key to the successful delivery of the project was down to articulate planning, communication and teamwork.”
Working alongside the M4000 server supplier, Sun Microsystems and the existing server supplier, the Liverpool Direct Limited Technical Support team devised a comprehensive plan to procure, build and rack the new server.
To integrate the new server into the existing cluster involved the service being out of service for 48 hours. As Liverpool City Council services are required 24/7, a read only snapshot of the required applications were produced and access was provided to the end users.
Throughout the upgrade, checkpoints were established and UAT was undertaken and signed off by the Application Support Team. Any issues which did occur were overcome by having a comprehensive communication and a detailed Technical Implementation Plan in place.
