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Northern Light – Liverpool Direct Limited crowned ‘Best Company’
Date: 25/09/2009
On Thursday 24th September, at the prestigious North of England Excellence Awards, Liverpool Direct Limited scooped not only the 'Award for Excellence' for a private company with over 250 employees but was also crowned 'Best Company in the North of England' as defined by the Business Excellence Model for 2009.
With over 40 external customers, Liverpool Direct Limited is an innovative joint venture between BT and Liverpool City Council, providing a range of shared services; including; Contact Centre, HR and Payroll, ICT, Benefits Service, Revenues, Learning and Development, Web and Geodata Services. Liverpool Direct Limited is an established member of Call North West and is represented on the Professional Advisory Board.
In May 2009, a challenging three day audit took place during which the assessors reviewed the detailed submission and the company conducting interviews and focus groups with staff. In their feedback they acknowledged the professionalism of the staff and their sheer passion to be the best throughout the business.
It’s with thanks to the eight years of hard work and commitment from their staff that Liverpool Direct Limited has been rewarded with these two national awards.
The Leader of Liverpool City Council and Director of Liverpool Direct Limited, Warren Bradley, said: "This is a real team effort involving all our staff, suppliers, stakeholders and the Management team. It is well deserved, everybody knows somebody who has been helped by Liverpool Direct Limited, whether through the call centre or our One Stop Shops I am really pleased for all involved. This achievement highlights the calibre of our staff and how year on year we successfully continue to improve our performance in all areas. The company provides quality services for the people of Liverpool, and this recognition is much deserved."
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Chris Sayers, Director BT Local Government and Chair of Liverpool Direct Limited, said: “This is a huge honour for Liverpool Direct Limited and I am delighted for the team involved. The North of England Business Excellence Awards identifies organisations that show commitment to improving their performance and show competitiveness in their sector. Liverpool Direct Limited’s sheer determination has certainly paid off and as a result has picked up two major awards.”
The North of England Excellence Awards takes place each year to recognise excellent organisations through rigorous assessment against the requirements of the European Business Excellence Model by a team of experienced Award Assessors.
