What we do

We have highly skilled staff committed to delivering services to over 1m customers, both nationally and internationally, with an excellent reputation for delivering projects on time and within budget.

The services we deliver encompass all aspects of business and service delivery. Below are examples from a comprehensive list of services we can deliver.

Please contact us to make an appointment with one of our Business Development Managers to discuss your requirements.

Consultancy Services

  • Project management.
  • Partnership advice.
  • Assistance in identifying your business needs.
  • Business process re-engineering reviews.

Information Communication Technology (ICT) Services

  • Design of new infrastructure.
  • Design, procurement and implementation of new ICT applications.
  • Assistance with the design your ICT strategy.

Web and Geodata Services

  • Web solutions that work for your business and your customers.
  • Usable and measurable experiences.
  • Web strategy consultation.
  • Full GIS solutions.
  • Bespoke application development, integration services and CMS deployment.

Payroll Services

  • Manage end-to-end payroll services including, taxation and pensions. processing, electronic payslips and payments.
  • Develop a self service payroll process.
  • Assist in designing payroll strategies.

HR Services

  • Assist in designing HR strategies.
  • Provide guidance on employee legislation.
  • Advise on Health and Safety Legislation

Contact Centre Services

  • Manage telephone contact during the working day.
  • Manage telephone contact outside of normal working hours (24x7).
  • Undertake outbound calls to customers (24x7).
  • Provide 'help desk' services.
  • Assist with the design of customer contact strategies.

Revenues Services

  • Manage the collection of income, including the setting up of BACs processes.
  • Manage the Direct Debit set up and collection process.
  • Undertake debt recovery through to legal proceedings.
  • Assist with the design of income maximisation strategy.

Benefits Services

  • Manage benefit administration process.
  • Provide legislation advice.
  • Assist with the design of your benefit strategy.

Learning and Development Services

  • Provide in house professional training.
  • Provide advice on training and staff development.
  • Assist in the design of training strategies.