Who we are
Established in 2001, Liverpool Direct Limited is jointly owned
by Liverpool City Council and BT. It was set up to transform
failing or poor council services and provide only the very best in
the public sector.
It began with only 250 staff and delivered revenue and benefits services, Information, Communications and Technology (ICT), human resources and payroll and a small call centre operation.
Since its launch, Liverpool Direct Limited has not only
delivered service excellence but has helped to build the reputation
of the City of Liverpool and Liverpool City
The company has grown considerably over the past ten years and now offers a wide range of services including:
- Benefits Service.
- Revenues Service.
- ICT Service.
- Web and Geodata Services.
- Contact Centre.
- One Stop Shops.
- Human Resources, Pensions and Payroll.
- Learning and Development.
Today, the business has an annual a turnover of over £80m and
employs over 1,300 people. Our customer base has grown from one
single customer to over 350 organisations and companies (including
This remarkable growth and success has been based on significant and sustained capital investment, with high quality staff supported by high quality ICT and by the ethos of 'placing the customer at the heart of the organisation'.