Who we are

Established in 2001, Liverpool Direct Limited is jointly owned by Liverpool City Council and BT. It was set up to transform failing or poor council services and provide only the very best in the public sector.   

It began with only 250 staff and delivered revenue and benefits services, Information, Communications and Technology (ICT), human resources and payroll and a small call centre operation.

Since its launch, Liverpool Direct Limited has not only delivered service excellence but has helped to build the reputation of the City of Liverpool and Liverpool City Council.  

The company has grown considerably over the past ten years and now offers a wide range of services including:

• Benefits Service.
• Revenues Service.
• ICT Service.
• Web and Geodata Services.
• Contact Centre.
• Careline.
• One Stop Shops.
• Human Resources, Pensions and Payroll.
• Learning and Development.

Today, the business has an annual a turnover of over £80m and employs over 1,300 people. Our customer base has grown from one single customer to over 350 organisations and companies (including schools).

This remarkable growth and success has been based on significant and sustained capital investment, with high quality staff supported by high quality ICT and by the ethos of 'placing the customer at the heart of the organisation'.